Seamlessly Transition from ResourceConnect to Izzy
Izzy is here to support organizations transitioning from ResourceConnect before its shutdown in April. To make the switch as smooth as possible, we're offering the following transition benefits (terms and conditions are emailed when you fill in the form below):
Price Match
for 1 Year
Waived
Onboarding Fees
Data Import
Included
Keep Your
Phone Number
Why Izzy Helpline is the Right Choice
Comprehensive Helpline Solution
Izzy Helpline is a web-based and iOS/Android app platform that enables you to support clients wherever they are, on any channel they prefer. It routes phone calls, SMS texts, web chats, WhatsApp, and Facebook Messenger into a single, easy-to-use dashboard. This means your clients can reach you via their preferred method, and your staff/volunteers handle all interactions from one place – whether they’re in the office or remote. Izzy even includes integrated volunteer & staff scheduling with phone routing, so calls can be directed to team members’ cell phones during their shifts.
Purpose Built
for Nonprofits
Izzy was created in 2018 to solve the pain points and challenges unique to nonprofits, aiming to help organizations grow their volunteer teams and reach more people in need. We share your dedication to meaningful human connection and data privacy, so our platform aligns with the sensitive nature of helplines.
Book a Demo - See Izzy in Action
The best way to appreciate how Izzy can replace and improve upon ResourceConnect is to see it for yourself. Book a personalized demo with our team – we’ll walk you through the helpline dashboard, show you how calls/chats come in, and how easy it is to use features like the resource guide and reporting tools. We can also discuss your specific requirements (for example, integrating with existing phone lines or exporting data for funders).
Ready to get started? Fill out the form below to request your demo. Our team will reach out within one business day to schedule a session at your convenience. Let us show you how Izzy Helpline can be tailored to your organization’s needs and ensure a seamless transition for your staff and the people you serve.
Learn More about Izzy Helpline
Feature
Izzy Helpline
ResourceConnect
Multi-Channel Support
Izzy Helpline
Phone calls, SMS text, web chat, WhatsApp, Facebook Messenger all in one dashboard.
ResourceConnect
Web chat and SMS text are supported. No integration for WhatsApp or Facebook Messenger.
Phone Call Routing
Izzy Helpline
Integrated phone line routing; incoming calls can be directed to staff/volunteers on any phone, managed via Izzy’s scheduling (remote-friendly).
ResourceConnect
No built-in phone management (SMS number can forward to an external voice line as a workaround; voice calls via “Start Call” only within web chats).
WhatsApp & Messenger
Izzy Helpline
Natively supported channels (WhatsApp and Facebook Messenger chats flow into Izzy dashboard).
ResourceConnect
Not supported. ResourceConnect does not mention any social messaging integration (focuses on web and SMS chat only).
iOS/Android App
Izzy Helpline
Manage conversations via Izzy’s secure app while away from your desk; or in ways your volunteers are used to.
ResourceConnect
ResourceConnect only allows access through its web-based solution.
Internal Team Chat
Izzy Helpline
Izzy includes internal notes and collaboration tools within tickets (and our integrated Case Manager covers broader team communication).
ResourceConnect
ResourceConnect offers an Internal Chat for staff coordination (encrypted team messaging).
Video/Audio Calls
Dev.
Izzy Helpline
Izzy’s focus is on telephony integration; video chat is not a core feature today.
ResourceConnect
Supports in-browser video & audio calls as part of web chat.
Support for Groups
Izzy Helpline
Planned/Available via Case Manager: (Izzy can handle one-on-one chats/calls; group support sessions can be managed through case management events).
ResourceConnect
Provides online support group chat rooms for multiple participants (text-based group chats).
Resource Guide
Izzy Helpline
Built-in service directory integration for referrals (search by location, custom resource lists).
ResourceConnect
No resource directory feature available in platform.
Ticketing & Data Tracking
Izzy Helpline
Automatically logs each conversation as a ticket with customizable fields for data collection. Easy tracking of outcomes and follow-ups.
ResourceConnect
Conversations are not turned into trackable tickets. (Chats in ResourceConnect are transient; messages auto-delete after set intervals, making ongoing tracking difficult.)
Reporting & Analytics
Izzy Helpline
Real-time dashboard and one-click export of conversation data to Excel. Built-in metrics for funder reports, volunteer stats, etc.
ResourceConnect
Limited to manual review of chats and usage logs. No built-in advanced reporting (data mostly confined to chats and user accounts).
Case Management Integration (ICM)
Izzy Helpline
Natively integrates with Izzy Case Manager for client follow-up, case notes, and outcome tracking. One ecosystem for helpline + case management.
(Separate DB)
ResourceConnect
No internal case management; relies on external database (EmpowerDB) for client data, with only future integration envisioned.
What are People Saying About Izzy?
“The platform has been working great so far. We’ve had both calls and chats come through the service and its been seamless. The volunteers are finding the platform very user friendly.”
“I completed 5 reports in 3 hours… that normally would have taken me several days… Staff have also commented on how much simpler and faster data entry is for them to do [than Apricot].I really appreciate the work you and your team have done!”
“I’m so thankful for the way that you are able to really listen to our staff and our process and translate that into software solutions.”
“I keep bragging about you and your team to my friends and community partners.You all have been amazing through this process.Thank you!”
“We have really thrived as a team and organization since we started work with Izzy and the customer service is always on point.The platform is simple and robust, everything you want from a crisis line and case management platform. I can't speak highly enough about Izzy.”
“I just wanted to let you know that I had a last minute request for stats (got it today, due today) that in my previous database may have taken me a day plus a call with the company to be sure the numbers were pulling properly, and I was just able to gather what I needed quickly and efficiently in Izzy… You folks make a great team, and I appreciate you!”